At Lala Stories, we believe in fair and transparent billing. This policy outlines how cancellations and refunds work for our subscriptions, in-app purchases and content purchases. Please read it carefully so you always know what to expect.
Cancel your subscription at any time — access continues until the end of your billing cycle.
Contact us within 5 business days of a billing error or accidental charge.
Reach our support team at support@lalastories.com for any billing questions.
Cancellation of Paid Services
Users can cancel their subscription or paid services with Lala Stories at any time. The cancellation will be effective at the end of the current billing cycle.
Users will continue to have access to all paid features until the end of the current billing period, even after cancellation is submitted.
Lala Stories does not provide pro-rated refunds for unused portions of the subscription or service.
To cancel, manage your subscription through the App Store (iOS) or Google Play Store (Android) — the same platform where your subscription was originally purchased.
Refunds
Refunds are typically processed in cases of accidental overcharges, billing errors, or any other issues arising from Lala Stories' end.
Refunds are subject to review and approval by Lala Stories and are issued at their discretion.
In-app purchases, if applicable, are typically subject to the respective app store's refund policies (Apple App Store / Google Play Store).
How to Request a Refund
Email support@lalastories.com within 5 business days of the charge, providing all necessary details and documentation.
Within 5 business daysOur team reviews your request and confirms eligibility. You will be notified of the outcome.
Review periodOnce approved, the refund is initiated within 5–7 business days.
5–7 business daysThe refund amount is credited to your original payment method within 3 business days after initiation.
3 business daysContent Purchases
Refunds for content purchases (e.g., virtual gifts, premium content) are generally not provided unless there is a technical issue or a mistake on Lala Stories' part.
Users should contact customer support for any content-related refund requests, providing relevant details and documentation to support their claim.
Content purchases are final unless a verifiable technical error or billing mistake has occurred on Lala Stories' end.
Subscription Renewals
Subscriptions are renewed automatically unless canceled by the user before the renewal date.
Refunds are not typically provided for subscription renewals if the user fails to cancel before the renewal date.
Users should manage their subscriptions through the app store or platform where the subscription was originally purchased (Apple App Store or Google Play Store).
We recommend turning on renewal reminders in your device settings or app store account to avoid unexpected charges.
Policy Updates
Lala Stories reserves the right to update or modify this cancellation and refund policy at its discretion.
Users are encouraged to review this policy periodically for any changes. Continued use of the Service after changes constitutes acceptance of the updated policy.
Need Help with a Refund?
Our support team is ready to assist you with any billing or refund queries.
Email us at support@lalastories.com — please include your account details and a description of the issue.
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