Returns, Replacements & Refunds

Please contact us within 7 calendar days of delivery if:

• a book or activity book arrives damaged or has a printing or binding defect, such as missing, torn, upside-down or illegible pages;

• you receive a different title, language, edition, quantity or product from the one you ordered;

• an item or a component shown as included in your order is missing; or

• the product is materially different from its description or agreed features.

If your order has not arrived by the delivery date shown at checkout, contact us as soon as possible. We will investigate with the courier and offer an appropriate resolution, including cancellation and refund where applicable. This does not apply to delays caused by events beyond our reasonable control, to the extent permitted by law.

After reviewing the request, we may arrange a free replacement, accept the return and issue a refund, or provide another remedy required by applicable law. If a replacement is unavailable, we will offer a refund or another appropriate resolution. We will not charge return-shipping or replacement-delivery fees for a confirmed damaged, defective, incomplete or incorrect order.

• For a return, please keep the book and its packaging in a condition that allows us to verify the issue. Ordinary inspection to identify a defect will not by itself disqualify a request.

• We may ask for the order number and clear photographs of the book, packaging or incorrect/missing item to help us resolve the request quickly.

• Please do not send an item back before we share return instructions.

We do not normally accept returns just because a customer changes their mind, no longer needs the book, ordered the wrong title or language, or does not like the content, provided the order arrived as described and in good condition. This does not affect rights that cannot be excluded under applicable law.

• For a bundle or combo, please report any issue with the affected book or missing component within the same 7-day period.

• If the issue concerns the whole bundle, we may ask you to return all items in that bundle. If only one item is affected, we will assess a remedy for that item where practical and permitted.

• Any refund for a discounted bundle will be based on the amount paid for the affected item(s), taking the bundle discount into account.

Contact us at support@lalastories.com or by call / WhatsApp on +91 85901 66898 with your order number, the issue, and photographs if available.

• Once a refund is approved, we will initiate it within 7 business days.

• For prepaid orders, refunds will normally be sent to the original payment method.

• For cash-on-delivery orders, we will ask for a suitable bank or UPI refund method.

• Your bank or payment provider may take additional time to show the credit.

You may request cancellation before the order is dispatched by contacting us promptly. If the order has already been dispatched, contact us and we will explain the available options. Your rights concerning an order that is not delivered by the promised date remain unaffected, subject to applicable law.

We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt, as required under applicable e-commerce rules.